At Lumera Blanc, we want you to feel confident in every order. This Refund Policy explains when returns and refunds may apply for products purchased on our website for delivery within India. This page is informational and may be updated; final resolution depends on order condition and applicable law.
Eligibility
Unopened products in original, sealed packaging may be eligible for return within 7 days of delivery if the item is unused, undamaged, and accompanied by proof of purchase. Opened skincare products are generally not eligible for return for hygiene reasons, except where required by law or where we confirm a manufacturing defect.
Damaged or incorrect items
- Contact us within 48 hours of delivery with clear photos of the package and product
- We will arrange a replacement or refund for confirmed damaged or wrong items
- Do not discard packaging until the claim is reviewed
How to request a refund
Email our customer care team with your order number, reason for return, and supporting images where relevant. Once approved, we will share return instructions. Refunds are processed to the original payment method after we receive and inspect the return.
Processing time
Approved refunds typically reflect within 7–10 business days after inspection, depending on your bank or payment provider.
Non-returnable items
Gift cards, opened cosmetics or skincare (unless defective), and items marked final sale are not returnable unless required by applicable consumer protection rules.
Contact
For refund questions, reach us via the Contact page or the email listed on your order confirmation. We are here to help resolve issues fairly and promptly.